Refund policy

At Tyona.com, we strive for your complete satisfaction with your purchases. If you are not entirely happy with your order, please review our refund terms outlined below.

  1. Refund Conditions We offer the following refund options based on the circumstances:

1.1 Damaged or Incorrect Goods In the event that you receive damaged goods or items that do not match your order, we provide a 100% refund. To qualify for a full refund:

  • Notify us within [3] days of receiving the goods.
  • Provide photographic evidence of the damaged goods or incorrect items.

1.2 Change of Mind (After Receiving Goods at Pickup Warehouse) If you decide you do not like the product after receiving it, you are eligible for a 50% refund, under the following conditions:

  • The product is returned unused, undamaged, and in its original packaging.
  • Return the product to our pickup warehouse at [apt. 19, 7 building Hrachya Kochar, Yerevan, Armenia] within [3] days from the pickup date.
  • Bear the return shipping costs. Upon inspection and confirmation that the product meets the above criteria, we will process a 50% refund to the original payment method.
  1. Non-Refundable Items Certain items are not eligible for refunds, including but not limited to:
  • Products that have been used, worn, or damaged post-receipt.
  • Custom-made or personalized items.
  • Items purchased during promotional sales or clearance events. Please review product details before making a purchase to ensure refund eligibility.

  1. How to Request a Refund To request a refund, please follow these steps:

  2. Contact us via email at [info@tyona.com] to report the issue.

  3. Provide your order number, proof of purchase, and relevant photos (if applicable).

  4. Adhere to the return instructions provided by our customer service team.

  5. Upon receiving and processing your return, we will update you on the refund status.

  6. Refund Processing Refunds will be processed within [7] days of receiving the returned product. The refund will be credited to the original payment method used for the purchase. Please note that the refund may take additional time to reflect in your account, depending on your bank or payment provider.